Terms of Service

Last updated: May 7, 2026

Please read these Terms of Service ("Terms") carefully before using Nebula ("Service"), operated by Nebulagent, Inc. ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

You must be at least 18 years old to use Nebula. By creating an account, joining the waitlist, or using any part of the Nebula platform, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Nebula is a no-code AI agent platform that allows users to build, configure, and deploy automated workflows and AI-powered agents for business purposes. The Service is currently in private beta, and features, functionality, and availability may change at any time without notice.

3. Account Registration and Security

• You are responsible for maintaining the confidentiality of your access credentials.
• You are responsible for all activity that occurs under your account, whether or not authorized by you.
• You must notify us immediately at security@nebulagent.com of any unauthorized use.
• You may not share your access code or account credentials with others.
• You may not maintain more than one account without our written permission.

4. OAuth and Connected Services

To deploy agents, you may authorize Nebula to access third-party services (such as Google Workspace) via OAuth. By doing so:

• You grant Nebula only the specific permissions shown to you during the OAuth flow.
• You confirm you have the legal right to grant such access.
• You may revoke access at any time through your account settings or directly with the third-party service.
• You are solely responsible for ensuring your use of the Service complies with the terms of any Connected Service.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Send spam, unsolicited commercial communications, or content that violates anti-spam laws including CAN-SPAM, CASL, GDPR, or TCPA.
• Send communications to recipients without their consent where consent is required by law.
• Distribute malware, viruses, or harmful code.
• Attempt to gain unauthorized access to the Service or related systems.
• Reverse engineer, decompile, or extract the source code of the Service.
• Use the Service to compete with Nebula or train a competing AI model.
• Resell or sublicense the Service without our written permission.
• Use the Service for high-risk activities where failure could lead to death, personal injury, or environmental damage.
• Impersonate any person or misrepresent your affiliation.

6. Your Content

You retain ownership of any content, prompts, configurations, or data you input into the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to host, process, and display Your Content solely to provide and improve the Service.

We do not sell Your Content to third parties. We do not use Your Content to train foundation AI models. If you upload data about third parties (such as customer contacts), you represent that you have all necessary consents to do so.

7. AI-Generated Content

The Service uses artificial intelligence to generate content (including emails, messages, and workflow logic) on your behalf. You acknowledge:

• AI-generated content may contain errors and you are responsible for reviewing it before relying on it or sending it to recipients.
• Communications sent by your AI agents are sent under your name and from your accounts. You are legally responsible for those communications.
• We do not warrant that AI-generated content will be accurate, appropriate, or fit for any particular purpose.
• When sending communications, you represent that you have all necessary consent from recipients as required by law.

8. Beta Program

The Service is currently provided as part of a private beta. By participating, you acknowledge:

• Features may be incomplete, contain bugs, or change without notice.
• The Service may be unavailable or unreliable. We do not guarantee uptime or data retention during the beta period.
• We may ask for feedback. You agree to provide honest feedback in good faith, and we may use this feedback without compensation.
• The Service is not intended for mission-critical use during the beta period.
• We may end the beta or modify any feature at any time.
• During the beta period, the Service may be free or discounted. We may begin charging fees with reasonable advance notice.

9. Pricing and Refunds

Subscription fees, where applicable, are non-refundable except as required by law. You may cancel your subscription at any time, effective at the end of your current billing period. Beta-period refunds are at our discretion.

10. Account Cancellation and Data Deletion

You may delete your account at any time by emailing support@nebulagent.com from your registered email address. Upon deletion, your account will be deactivated immediately, and Your Content will be deleted or anonymized within 30 days, except where retention is required for legal, security, or fraud-prevention purposes.

11. Intellectual Property

The Nebula name, logo, platform, and all related software and materials are the property of Nebulagent, Inc. and are protected by applicable intellectual property laws. You may not use our trademarks or branding without prior written consent. Any feedback you provide grants us a perpetual, royalty-free license to use it.

12. Third-Party Services

The Service integrates with third-party services we do not control. We are not responsible for their availability, content, security, or terms. Your use of any third-party service is subject to that service's own terms.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT ANY OUTPUTS FROM AI AGENTS WILL BE ACCURATE OR APPROPRIATE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEBULAGENT, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA. NEBULA'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE GREATER OF (a) AMOUNTS YOU PAID TO NEBULA IN THE TWELVE MONTHS PRIOR TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100).

15. Indemnification

You agree to indemnify and hold harmless Nebulagent, Inc. from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, your violation of any law or third-party right, or any actions taken by your AI agents through the Service.

16. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. You may stop using the Service at any time. Sections that by their nature should survive (including ownership, disclaimers, and limitations of liability) will survive termination.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.

Before filing any claim, you agree to contact us at legal@nebulagent.com to attempt to resolve the dispute informally for at least 60 days. Any dispute that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You agree to resolve disputes only on an individual basis and not as part of any class action.

Either party may seek injunctive relief in court for intellectual property infringement, breaches of confidentiality, or violations of acceptable use without first attempting informal resolution.

18. General

These Terms constitute the entire agreement between you and Nebulagent, Inc. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them at any time. We are not liable for delays caused by events beyond our reasonable control.

19. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by updating the date above and, where appropriate, by email. Continued use of the Service after changes constitutes acceptance.

20. Contact

If you have any questions about these Terms, contact us at legal@nebulagent.com.